{"id":336633,"date":"2025-10-04T13:20:43","date_gmt":"2025-10-04T13:20:43","guid":{"rendered":"https:\/\/www.helpinghandshomecare.co.uk\/?page_id=336633"},"modified":"2025-12-02T15:40:07","modified_gmt":"2025-12-02T15:40:07","slug":"a-cqc-regulated-service","status":"publish","type":"page","link":"https:\/\/www.helpinghandshomecare.co.uk\/about-us\/cqc-regulated-service\/","title":{"rendered":"A CQC regulated service"},"content":{"rendered":"\t
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\n\t\t\t\t\t\tA CQC regulated service\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\"A\t<\/div>\n\n\t\n\n\n\n
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A fully regulated home care provider \u200b<\/h3>\n\n\n\n
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Here at Helping Hands, our service is regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW)\u200b<\/h6>\n\n\n\n

This means we need to consistently meet high standards and are monitored by our regulators.\u200b<\/p>\n<\/div>\n\n\n\n

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\u200bWhy is being a regulated care provider important?\u200b<\/h3>\n\n\n\n
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\n <\/use><\/svg>\n Independent inspections of our service, giving you peace of mind\u200b<\/span>\n <\/h5>\n \n <\/div>\n\n <\/div><\/div>\n\n\n\n
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\n <\/use><\/svg>\n Fully vetted, high-quality carers<\/span>\n <\/h5>\n \n <\/div>\n\n <\/div><\/div>\n\n\n\n
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\n <\/use><\/svg>\n Guaranteed training and development for our staff<\/span>\n <\/h5>\n \n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n<\/div>\n \n<\/div>\n\n\n\n
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What is the Care Quality Commission?<\/h2>\n \n \n \n

If you\u2019re new to health and social care, it\u2019s likely that you haven\u2019t come across the CQC before. Therefore it\u2019s important you know who they are and what the benefits of working with a fully-managed and regulated service are.<\/p>\n

Below is a step-by-step guide to everything you need to know.<\/p>\n

The CQC is the independent regulator of Health and Social Care in England, with the objective of ensuring that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to ensure they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings.<\/p>\n<\/div>\n \n \n \n \n \n \n\n \n <\/div>\n <\/div>\n\n \n

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The benefits of a regulated care service<\/h2>\n \n

At Helping Hands, we believe regulated home support is the best option for dementia care.<\/p>\n \n \n

Regulated home care from Helping Hands offers the extra support, reassurance, and companionship that may be needed for you to continue living independently at home. The assurances provided by regulated home care services enable you to live safely and comfortably in the place you know best \u2013 your home. From daily or\u00a0weekly care visits<\/a>,\u00a0right through to the dedicated support of a\u00a0live-in carer<\/a>, there are plenty of homecare services available, even on a short-term, hour-by-hour basis.<\/p>\n<\/div>\n \n \n \n \n \n \n\n \n <\/div>\n <\/div>\n\n \n

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\n \n Independent inspections<\/span>\n <\/h5>\n \n
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Independent inspections (audits) conducted by a regulatory body to give you peace of mind that we do what we say we will do.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Regulatory standards<\/span>\n <\/h5>\n \n
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We have to comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n A safe service<\/span>\n <\/h5>\n \n
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We will not take on care that is unsafe or that would put our customers or carers at risk, ensuring a safe service is provided at all times.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n\n\n

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\n \n Vetting and checks<\/span>\n <\/h5>\n \n
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Our carers are vetted and checked through a robust recruitment process which complies with the regulations (interviewed, application form, a minimum of two references, fully-enhanced DBS check).<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Regular reports<\/span>\n <\/h5>\n \n
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We provide reports to the regulator to ensure they have confidence in the way we manage the service. This assures our customers that we will be open and honest with them and share information as and when required.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Feedback opportunities<\/span>\n <\/h5>\n \n
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Our customers can provide feedback to the CQC on the service we provide. This allows them to have a voice, ensuring that good care is praised and any poor care is highlighted.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n\n\n

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\n \n Supervision and development<\/span>\n <\/h5>\n \n
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The ongoing supervision and development provided for all of our staff in the form of supervisions, appraisals, direct observations and training. All staff undergo regular supervisions and are able to further their development by attending training on specialist areas such as\u00a0dementia care<\/a>,\u00a0nursing care<\/a>\u00a0and other management courses.<\/p>\n<\/div>\n

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\n \n Inter-organisation collaboration<\/span>\n <\/h5>\n \n
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The CQC works with other bodies (e.g. the Health & Safety Executive, Health Watch and the local government ombudsman) to ascertain how a service is performing. This reassures our customers that our service is of a high standard, as there are numerous times where information is obtained before an inspection is conducted and an outcome is provided.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Training<\/span>\n <\/h5>\n \n
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Training for all carers and staff is in line with the Care Certificate, meaning our employees are trained to a nationally-recognised standard before they work unsupervised with our customers, providing a safe and responsive service. We provide all of our carers with training for dementia care, moving and handling, first aid, and so much more.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n<\/div>\n \n<\/div>\n\n\n

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Key questions asked by the CQC<\/h2>\n\n\n\n

There are five key questions asked by the CQC of care providers during the regulation process. They are often referred to as Key Lines of Enquiry (KLOEs):<\/p>\n\n<\/div>\n\n\n

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\n \n Are they safe?<\/span>\n <\/h5>\n \n
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You (the customer) are protected from abuse and avoidable harm.<\/p>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Are they caring?<\/span>\n <\/h5>\n \n
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Staff involve and treat you with compassion, kindness, dignity and respect.<\/p>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Are they responsive to people\u2019s needs?<\/span>\n <\/h5>\n \n
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Services are organised so that they meet your need.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n\n\n

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\n \n Are they well led?<\/span>\n <\/h5>\n \n
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High-quality care that is based around your individual needs, encourages learning and innovation, and promotes an open and fair culture.<\/p>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Are they effective?<\/span>\n <\/h5>\n \n
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Your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n We scored 'Good'<\/span>\n <\/h5>\n \n
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Helping Hands scored \u2018Good\u2019 in response to all five questions, reflecting our commitment to providing safe and reliable home care.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n<\/div>\n \n<\/div>\n\n<\/div>\n\n\n

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How is Helping Hands rated by the CQC?<\/h2>\n \n \n \n

Typically, our main service is inspected every two years. Following the CQC\u2019s\u00a0inspections of our\u00a0live-in care<\/a>\u00a0services in June 2018 the final report was published in\u00a0August 2018. We are pleased to have achieved an\u00a0overall rating of GOOD.<\/p>\n

Our branches are inspected on an individual basis and all achieve separate ratings from the CQC. Visit our\u00a0branch pages<\/a>\u00a0to see each of their individual ratings. The ratings we\u2019ve received from the CQC are down to the ongoing hard work and commitment of not just the registered managers of our service, but everyone working across support teams, local managers and, of course, our wonderful, committed carer team. Our commitment to quality never stops at Helping Hands; we have a separate team dedicated to just that, always working to drive continuous compliance and improvement.<\/p>\n<\/div>\n \n \n \n \n \n \n\n \n <\/div>\n <\/div>\n\n \n

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\n Call our team today to find out more about our care services and regulation <\/div>\n \n\n \n \n 0000 000 0000 <\/span>\n \n \n <\/a>\n <\/span> \n\n \n \n Request a callback <\/span>\n \n \n <\/a>\n <\/span> <\/div>\n <\/div>\n<\/section>\n\n\n
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Compliance \u2013 our ongoing commitment<\/h2>\n \n

At Helping Hands, we're committed to providing a consistent, high-quality service.<\/p>\n \n \n

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Our central quality function allows for a consistent approach to processes and monitoring, meaning our customers can have support from any of our locations and receive the same high standard of care.<\/p>\n<\/div>\n<\/div>\n<\/div>\n \n \n \n \n \n \n\n \n <\/div>\n <\/div>\n\n \n

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We achieve consistency through:<\/h2>\n\n<\/div>\n\n\n
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\n \n Independent auditing<\/span>\n <\/h5>\n \n
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Independent internal auditing\/compliance checks to ensure that regulatory compliance is being met and values are being reflected. The quality team frequently reviews current practices to ensure that the customer is receiving the best possible service available.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Central surveys<\/span>\n <\/h5>\n \n
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Centrally-held surveys allow an independent review of feedback that can be fed back to a care provider and all parties concerned, ensuring that action is taken and followed through by different departments<\/p>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n\n\n

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\n \n Escalation of concerns<\/span>\n <\/h5>\n \n
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An escalation service; if the customer wants to escalate their concerns about the service or individuals then they will be able to do so, confident that it will be addressed and overseen independently.<\/p>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Data analysis<\/span>\n <\/h5>\n \n
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A central function to analyse and report on trends of data, looking for best practice and lessons learnt that can be shared across the business to ensure that we are always striving to improve the service provided.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n\n\n

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\n \n Strict protocol for new branches<\/span>\n <\/h5>\n \n
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The registration of new branches is co-ordinated independently and in a timely manner through to completion, ensuring a safe and regulated service.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Up-to-date policies<\/span>\n <\/h5>\n \n
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Policies and procedures are updated in line with legal and regulatory requirements, meaning that our customers receive a service that reflects up-to-date practices.<\/p>\n<\/div>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n\n\n

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\n \n Liaising with local authorities<\/span>\n <\/h5>\n \n
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The Quality Team also act as a central point of contact for local authorities in respect of the monitoring of existing contracts and as an escalation point for complaints\/safeguarding\/concerns raised with the company, ensuring things are acted up quickly and effectively so that our customers receive a positive customer service experience.<\/p>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n\n\n\n

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\n \n Dedicated Quality Team<\/span>\n <\/h5>\n \n
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The Quality Team act as a central point of contact for outside agencies making data requests, preparing documentation and ensuring that it is sent to the requester within stipulated timescales, ensuring that customers are not delayed in applying for further funding i.e. through Continuing Healthcare (CHC) teams.<\/p>\n <\/div>\n <\/div>\n\n <\/div><\/div>\n<\/div>\n\n<\/div>\n \n<\/div>\n\n\n\n\n

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Your care, delivered with consistency and compassion <\/h3>\n\n\n\n

We try to make arranging care simple and stress-free so that we can focus on what really matters: your care needs. Speak to our team today to begin your journey.
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Speak to our team\u200b<\/h3>\n

Our friendly, knowledgeable team can answer your questions and talk you through your options. We are available 7 days a week.<\/p>\n<\/div>\n <\/div>\n <\/div>\n

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Book a free care assessment<\/h3>\n

Your local Helping Hands care manager will visit you to understand your needs and preferences and discuss how we can help. We can visit you at home, in hospital or even a care home to carry out the care assessment.\u200b<\/p>\n<\/div>\n <\/div>\n <\/div>\n

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Confirm your care package<\/h3>\n

We create a tailored care plan for you to review. Once you’ve agreed the plan, we can organise care in as little as 24 hours.\u200b<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n \n \n \n\n \n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n<\/div>\n \n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"medium_featured_image":0,"small_featured_image":0,"extra_small_featured_image":0,"footnotes":""},"page_category":[754],"class_list":["post-336633","page","type-page","status-publish","hentry","page_category-about-us"],"acf":[],"yoast_head":"\nA CQC Regulated Care Service | Helping Hands Home Care<\/title>\n<meta name=\"description\" content=\"Helping Hands is fully regulated by the CQC in England & CIW in Wales, complying with all registration, inspection, & auditing standards. 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