{"id":340923,"date":"2025-10-07T18:47:56","date_gmt":"2025-10-07T18:47:56","guid":{"rendered":"https:\/\/www.helpinghandshomecare.co.uk\/?page_id=340923"},"modified":"2026-01-27T10:43:34","modified_gmt":"2026-01-27T10:43:34","slug":"our-values","status":"publish","type":"page","link":"https:\/\/www.helpinghandshomecare.co.uk\/about-us\/why-choose-helping-hands\/our-values\/","title":{"rendered":"Our values"},"content":{"rendered":"\t
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\n\t\t\t\t\t\tOur values\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\"Our\t<\/div>\n\n\t\n\n\n
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What's important to us at Helping Hands<\/h2>\n \n

Our philosophy is simple. It is to provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle, regardless of age, disability and geographical area. <\/p>\n \n \n

As a family-led company, the Helping Hands values inform everything we do and how we do it. They help us to deliver a consistent and excellent service to every customer we support and member of team \u2013 from our staff behind the scenes to each and every one of our carers.<\/p>\n

We focus on people<\/span><\/h4>\n

Our priority will always be our commitment to the needs of our customers, respecting their wishes and choices about how they want to receive care and support. We will always look at the person as a whole and what\u2019s important to them in their life, not just their care.<\/p>\n

Our staff will be given the same level of concern, respect and care within the organisation that they are expected to share externally with every Helping hands customer.<\/p>\n<\/div>\n \n \n \n \n \n \n\n \n <\/div>\n <\/div>\n\n \n

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We strive for excellence, every time<\/span><\/h4>\n

We will deliver a premium service with consistency and continuity, regardless of who is delivering it \u2013 whilst personalities may differ, standards and quality should not.<\/p>\n

We will strive to help things run smoothly by thinking and planning ahead. And when things don\u2019t always work out, we will work tirelessly to put things right \u2013 resolving issues quickly and effectively for everyone involved. We care deeply about the quality of our work and our people, and build trust by delivering on our promises.<\/p>\n

We focus on listening and understanding<\/span><\/h4>\n

Listening to our customers, staff and those we work with, enables us to tackle day-to-day challenges in a different way. By listening, asking and understanding, we will develop strong relationships built on trust and reassurance. In this way we will deliver a bespoke, person centred service that matches each customer\u2019s needs.<\/p>\n

We push for continuous improvement<\/span><\/h4>\n

As a business we have achieved so much already, but each day offers new opportunities and it\u2019s often the little things that make the difference. We are here to try and\u00a0 improve people\u2019s lives in whatever way we can, so thinking about how we can do things better and make things possible is vital.<\/p>\n

We are passionate about achieving better results every time and will always look to advance our existing skills and seek feedback so that we can continue to improve. We will take pride in and enjoy what we do, whilst achieving a better future for our customers and colleagues.<\/p>\n

Find out more about our culture here.<\/a><\/strong><\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

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Find out more about Helping Hands<\/h2>\n\n\n\n

We\u2019re here seven days a week to talk through your home care<\/a> needs and find the best option for you. Call 0333 060 8276<\/a><\/strong> or request a callback<\/a> and we will call you.
If you\u2019re interested in joining the Helping Hands team, search for our latest vacancies<\/a> or see what our team says about us<\/a>.<\/p>\n\n<\/div>\n\n\n

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\n A family business<\/span>\n <\/h5>\n \n
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The benefits of choosing a family-led business<\/p>\n <\/div>\n <\/div>\n\n

\n\n \n\n \n\n \n \n Find our more <\/span>\n \n \n <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n
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\n Testimonials<\/span>\n <\/h5>\n \n
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What our customers say about our home care<\/p>\n <\/div>\n <\/div>\n\n

\n\n \n\n \n\n \n \n Find out more <\/span>\n \n \n <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n
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\n Home care services<\/span>\n <\/h5>\n \n
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When to consider help at home from a paid carer<\/p>\n <\/div>\n <\/div>\n\n

\n\n \n\n \n\n \n \n Find out more <\/span>\n \n \n <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n \n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"medium_featured_image":0,"small_featured_image":0,"extra_small_featured_image":0,"footnotes":""},"page_category":[754,791],"class_list":["post-340923","page","type-page","status-publish","hentry","page_category-about-us","page_category-why-choose-helping-hands"],"acf":[],"yoast_head":"\nOur Values | Helping Hands Home Care<\/title>\n<meta name=\"description\" content=\"Helping Hands' company values motivate us to deliver a consistent and excellent service to each and every customer. 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