{"id":346207,"date":"2025-11-03T05:09:00","date_gmt":"2025-11-03T05:09:00","guid":{"rendered":"https:\/\/www.helpinghandshomecare.co.uk\/?page_id=346207"},"modified":"2025-12-08T13:59:14","modified_gmt":"2025-12-08T13:59:14","slug":"live-in-care-regulation","status":"publish","type":"page","link":"https:\/\/www.helpinghandshomecare.co.uk\/live-in-care\/regulation\/","title":{"rendered":"Live-in care regulation"},"content":{"rendered":"\t
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\n\t\t\t\t\t\tLive-in care regulation\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\"Live-in\t<\/div>\n\n\t\n\n\n
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How do we regulate our live-in care service?<\/h2>\n \n \n \n

Our\u00a0live-in care<\/a>\u00a0service is fully regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW).<\/p>\n

Why is is important to regulate live-in care?<\/span><\/h5>\n

It\u2019s imperative that live-in care is properly, independently regulated to ensure people are receiving appropriate person-centred care from their care provider. A regulated live-in care provider will be subjected to frequent inspections that ensure the levels of care meet a certain set of standards. The results of these inspections must be published in a visible place \u2013 our current rating can be found\u00a0here<\/a>.<\/p>\n

What are the benefits of a regulated care service?<\/span><\/h5>\n

Using a regulated care service such as Helping Hands means that you know you\u2019re receiving care that is properly managed, monitored and reviewed. Unlike non-regulated care services, a regulated care provider like ourselves will directly employ their carers, which means that we\u2019re fully responsible for paying them and covering their costs. Often non-regulated care providers will pass this responsibility to you, as well as requiring you to source cover if your carer is ever unavailable.<\/p>\n<\/div>\n \n \n \n \n \n \n\n \n <\/div>\n <\/div>\n\n \n

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A regulated carer is also more likely to offer in-house training to their carers, meaning they\u2019ll be far better equipped to support you or your loved one in whatever way you need and they\u2019ll be completely up to date with industry standards and the best live-in care practices.<\/p>\n

The role of the CQC in our regulation<\/span><\/h5>\n

The Care Quality Commission, or CQC, is responsible for ensuring that our care provision meets the fundamental standards of quality and safety. These fundamental standards are:<\/p>\n

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  • Person-centred care.\u00a0<\/strong>Our customers must receive care that meets their specific needs and preferences.<\/li>\n
  • Dignity and respect.\u00a0<\/strong>When we\u2019re caring for our customers, they must be treated with dignity and respect at all times.<\/li>\n
  • Consent.<\/strong>\u00a0Before we can give any treatment, our customers must first consent to it.<\/li>\n
  • Safety.<\/strong>\u00a0Our customers must not receive unsafe care or treatment, or be put at risk of avoidable harm.<\/li>\n
  • Safeguarding from abuse.<\/strong>\u00a0While receiving care, our customers must not suffer abuse or improper treatment.<\/li>\n
  • Food and drink.\u00a0<\/strong>Our customers are entitled to sufficient food and drink while receiving care and treatment.<\/li>\n
  • Premises and equipment.\u00a0<\/strong>The premises and equipment used for care must be clean, suitable and properly maintained.<\/li>\n
  • Complaints.\u00a0<\/strong>We are obliged to have a complaints system in place so that our customers are able to provide honest feedback. All complaints must be investigated and, where required, action must be taken.<\/li>\n
  • Good governance.<\/strong>\u00a0We must implement effective governance and systems to monitor the quality and safety of our care.<\/li>\n
  • Staffing.<\/strong>\u00a0We must ensure we have a sufficient number of qualified, competent and experienced staff who are properly supported, trained and supervised.<\/li>\n
  • Fit and proper staff.<\/strong>\u00a0All of our carers must pass stringent background checks and our recruitment process must be stringent; all of our carers should be sufficiently qualified and trained to provide an appropriate level of treatment.<\/li>\n
  • Duty of candour.<\/strong>\u00a0We are obliged to be open and transparent to our customers about their treatment.<\/li>\n
  • Display of ratings.<\/strong>\u00a0We must ensure our CQC rating is on prominent display, and make our latest service report available for our customers to view.<\/li>\n<\/ul>\n

    The CQC will monitor, inspect and regulate our care services to ensure the above standards are being maintained. All of their findings are published, including a set of performance ratings that assess various aspects of our care. We place great importance on ensuring we\u2019re compliant with all of these standards, because they\u2019re a great way to ensure we\u2019re always delivering the high standards of care on which we pride ourselves.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n\n

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    The difference between a regulated and unregulated service<\/h2>\n \n \n \n

    The primary difference between regulated and unregulated care services is that unregulated providers do not have an independent regulatory body to be accountable to, and therefore there is no guarantee that proper safeguarding and quality standards will be adhered to. At Helping Hands and other regulated services, the CQC monitor and evaluate all of our practices, and the entire care process is overseen by our management team to ensure that you receive a safe, supervised package of care that meets your requirements and wishes.<\/span><\/p>\n<\/div>\n \n \n \n \n \n \n\n \n <\/div>\n <\/div>\n\n \n

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    <\/div>\n <\/div>\n \n <\/div>\n \n <\/div>\n <\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"medium_featured_image":0,"small_featured_image":0,"extra_small_featured_image":0,"footnotes":""},"page_category":[756],"class_list":["post-346207","page","type-page","status-publish","hentry","page_category-live-in-care"],"acf":[],"yoast_head":"\nHow Is Live-in Care Regulated? | Helping Hands<\/title>\n<meta name=\"description\" content=\"Our live-in care service is fully regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW). 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