{"id":347140,"date":"2025-11-04T16:33:11","date_gmt":"2025-11-04T16:33:11","guid":{"rendered":"https:\/\/www.helpinghandshomecare.co.uk\/?page_id=347140"},"modified":"2026-02-05T09:49:27","modified_gmt":"2026-02-05T09:49:27","slug":"cookie-policy-2","status":"publish","type":"page","link":"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/","title":{"rendered":"Website terms &amp; conditions"},"content":{"rendered":"\t<div class=\"page-banner hero-banner responsive-banner-block_f2c522bf47e7b32231eb4f57a6a6c304 image-focal-point-right\"\n\t\t style=\"--hh-banner-overlay: linear-gradient(90deg, rgba(0,0,0,0.3) 0%, rgba(0,0,0,0) 60%);--hh-mobile-banner-overlay: linear-gradient(rgba(0,0,0,0.3), rgba(0,0,0,0.3));\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"d-flex flex-column gap-s col-lg-6 justify-content-center py-lg-11xl py-4xl align-items-lg-start align-items-center min-h\">\n\t\t\t\t\t<h1 class=\"text-white fw-bold m-0 text-6xlarge text-shadow-hard text-lg-start text-center\">\n\t\t\t\t\t\tWebsite terms &amp; conditions\t\t\t\t\t<\/h1>\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<img width=\"1920\" height=\"558\" src=\"https:\/\/www.helpinghandshomecare.co.uk\/wp-content\/uploads\/2025\/08\/Ambient-Lifestyle_2560x744_5.webp\" class=\"hero-lcp-image\" alt=\"Website terms &amp; conditions\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\" sizes=\"(min-width: 1200px) 968px, (min-width: 992px) 968px, 100vw\" srcset=\"https:\/\/www.helpinghandshomecare.co.uk\/wp-content\/uploads\/2025\/08\/Ambient-Lifestyle_2560x744_5.webp 2560w, https:\/\/www.helpinghandshomecare.co.uk\/wp-content\/uploads\/2025\/08\/Ambient-Lifestyle_2560x744_5-300x87.webp 300w, https:\/\/www.helpinghandshomecare.co.uk\/wp-content\/uploads\/2025\/08\/Ambient-Lifestyle_2560x744_5-1024x298.webp 1024w, https:\/\/www.helpinghandshomecare.co.uk\/wp-content\/uploads\/2025\/08\/Ambient-Lifestyle_2560x744_5-768x223.webp 768w, https:\/\/www.helpinghandshomecare.co.uk\/wp-content\/uploads\/2025\/08\/Ambient-Lifestyle_2560x744_5-1536x446.webp 1536w, https:\/\/www.helpinghandshomecare.co.uk\/wp-content\/uploads\/2025\/08\/Ambient-Lifestyle_2560x744_5-2048x595.webp 2048w\" \/>\t<\/div>\n\n\t\n\n\n<section class=\"my-md-11xl my-2xl\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-12 col-12\">\n                    <div class=\"d-flex flex-column gap-lg-l gap-m\">\n\n    \n        <!-- Column 1: Text -->\n                    <h2 class=\"text-purple fw-bold text-start text-6xlarge m-0\">Website terms &amp; conditions<\/h2>\n        \n        \n    \n                    <div class=\"acf-wysiwyg-reset text-start\"><div class=\"lds-section__block\">\n<div class=\"lds-section__text-container\">\n<div class=\"lds-section__block\">\n<div class=\"lds-section__text-container\">\n<h5><strong>Legal<\/strong> information<\/h5>\n<p>Helping Hands Home Care is the trading name of Midshires Care Limited, registered in England and Wales with registered company number 3959933. Registered office: 10 Tything Road West, Kinwarton, Alcester, Warwickshire, B49 6EP.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/\">Helping Hands Home Care<\/a><\/p>\n<h5><strong>Our<\/strong> terms<\/h5>\n<p>Please read these terms carefully before using this website (\u201cSite\u201d). By using this Site you accept these terms and conditions from the first time you access it.<\/p>\n<p>We may change these terms and conditions at any time by posting an updated version on this Site. Your continued use of the Site means you accept the updated version.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/\">Helping Hands Home Care<\/a><\/p>\n<p>These terms and conditions apply to any Site under our control which links to these terms and conditions.<\/p>\n<h5>Intellectual<strong> property and use of content<\/strong><\/h5>\n<ul>\n<li>Copyright in all material on this Site is owned by us and\/or our content suppliers.<\/li>\n<li>You must not reproduce, store, modify, distribute or publish any of the material on this Site without our prior written consent or, where applicable, the consent of the relevant copyright owner(s).<\/li>\n<li>You may download or print material for your own personal, non-commercial use only.<\/li>\n<li>A licence is required to use our intellectual property, including the Helping Hands Home Care name and logo. Please email\u00a0<a href=\"mailto:marketing@helpinghands.co.uk\">marketing@helpinghands.co.uk<\/a>\u00a0with any request.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/\">Helping Hands Home Care<\/a><\/li>\n<\/ul>\n<p>If you believe any material on this Site breaches your copyright, please email\u00a0<a href=\"mailto:marketing@helpinghands.co.uk\">marketing@helpinghands.co.uk<\/a>. We will review and may remove material at our discretion. We will have no further liability to either party.<\/p>\n<p>All information on this Site is provided for general information only. You should always seek independent advice on financial, legal or medical matters.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/\">Helping Hands Home Care<\/a><\/p>\n<h5>Contributions<strong> and reviews<\/strong><\/h5>\n<p>If you submit reviews, comments, testimonials, images, or any other content to us (including through external review platforms we reference on this Site), you are granting us a perpetual, royalty-free, worldwide licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display that content in any media. Do not submit content if you do not want to grant these rights.<\/p>\n<p>By submitting content, you confirm it is your own work, it is lawful, it is not defamatory, and you have the right to provide it. You agree to indemnify us against any loss arising from a breach of that confirmation. We may remove content at our discretion.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/\">Helping Hands Home Care<\/a><\/p>\n<h5>Acceptable<strong> use<\/strong><\/h5>\n<p>You agree to use this Site only for lawful purposes, and in a way that does not restrict or inhibit anyone else\u2019s use and enjoyment. You must not post or transmit any material which is obscene, offensive, defamatory, illegal, harassing, or disruptive.<\/p>\n<h5><strong>Links to<\/strong> other<strong> websites<\/strong><\/h5>\n<p>Links to third party websites are provided for convenience only. We are not responsible for, and do not endorse, the content or reliability of any third party website. You access any third party website at your own risk.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/\">Helping Hands Home Care<\/a><\/p>\n<h5><strong>Availability<\/strong> and<strong> security<\/strong><\/h5>\n<p>We aim to keep the Site available and accurate, but we do not guarantee:<\/p>\n<ul>\n<li>the Site will run without interruption or error,<\/li>\n<li>defects will be corrected,<\/li>\n<li>the Site or the server are free from viruses or bugs,<\/li>\n<li>that information on the Site is up to date at all times.<\/li>\n<\/ul>\n<p>We may change or remove content, features, products, and pricing without notice.<\/p>\n<p>We do not accept liability for any damages (including indirect or consequential loss or loss of profit) arising from use of, or inability to use, this Site.<\/p>\n<h5><strong>How<\/strong> this<strong> Site handles<\/strong> enquiries<strong> and bookings<\/strong><\/h5>\n<p>When you submit an enquiry form, request a callback, use web chat, or book an assessment \/ meeting with our care team through this Site, your details may be captured in our customer relationship and marketing platform (HubSpot). We use this system to record your enquiry, prioritise follow-up, and arrange care discussions. How we collect, use, store, profile and share that personal information is governed by our Privacy Notice and Cookie Policy, not by these Terms. You should read those documents before submitting any personal information.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/privacy\/\">Helping Hands Home Care+3Helping Hands Home Care+3Helping Hands Home Care+3<\/a><\/p>\n<h5><strong>Governing law<\/strong><\/h5>\n<p>These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.\u00a0<a href=\"https:\/\/www.helpinghandshomecare.co.uk\/terms-and-conditions\/\">Helping Hands Home Care<\/a><\/p>\n<p>Questions about these Terms:\u00a0<a href=\"mailto:marketing@helpinghands.co.uk\">marketing@helpinghands.co.uk<\/a>.<\/p>\n<p>For details on how we collect, use and store your personal data, please see our Privacy Notice and Cookie Policy.<\/p>\n<p><a href=\"https:\/\/www.helpinghandshomecare.co.uk\/competition-terms-and-conditions\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"lds-section__block\">\n<div class=\"lds-section__divider-container\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n        \n        \n        \n        \n        \n        \n\n        \n    <\/div>\n                <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"my-md-11xl my-2xl\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-12 col-12\">\n                    <div class=\"d-flex flex-column gap-lg-l gap-m\">\n\n    \n        <!-- Column 1: Text -->\n                    <h2 class=\"text-purple fw-bold text-start text-6xlarge m-0\">Business terms &amp; conditions<\/h2>\n        \n        \n    \n                    <div class=\"acf-wysiwyg-reset text-start\"><p>To access the most recent version of our business terms and conditions, simply download it by clicking the button below.<\/p>\n<\/div>\n        \n        \n        \n        \n        \n                    <!-- Column 1: Buttons -->\n            <div class=\"d-flex justify-content-start align-items-start flex-row gap-s flex-wrap\">\n                        <a href=\"\/wp-content\/uploads\/2026\/02\/Helping-Hands-Terms-Conditions-Business-05-02-26.pdf\"\n           class=\"btn text-nowrap btn-primary btn-lg text-large\"\n           target=\"_blank\"\n            aria-label=\"Download\">\n\n            \n                <span>\n        Download    <\/span>\n    \n            \n        <\/a>\n                    <\/div>\n        \n\n        \n    <\/div>\n                <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":319676,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"medium_featured_image":0,"small_featured_image":0,"extra_small_featured_image":0,"footnotes":""},"page_category":[],"class_list":["post-347140","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Our Website Terms &amp; 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